Frequently Asked Questions
Everything you need to know about upgrading your bathroom experience.
What is the standard delivery timeframe for large fixtures?
Standard delivery for bulky items like bathtubs and vanity units typically takes 5-7 business days. Smaller accessories are usually delivered within 2-3 business days.
Do you offer professional installation services?
Acqua Bathrooms provides high-quality fixtures only. While we do not offer direct installation, we recommend using a licensed plumber or contractor to ensure your warranty remains valid.
What is your return policy for bathroom tiles and ceramics?
We offer a 30-day return policy for unused items in their original packaging. Please note that for tiles, we can only accept returns on full, unopened boxes.
Are your products covered by a warranty?
Yes, all Acqua Bathrooms products come with a manufacturer's warranty ranging from 2 to 10 years, depending on the specific product category.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique reference number to monitor your delivery status.
Do you provide trade discounts for interior designers or contractors?
Yes, we offer a dedicated trade program with exclusive pricing for industry professionals. Please contact our support team with your business credentials to apply.